3 FREE LESSONS IN YOUR INBOX WEEKLY
EXTRAORDINARY CUSTOMER EXPERIENCE STARTS HERE!
EXTRAORDINARY CX STARTS HERE!
Transform your customer experience with this FREE 3-part email course and award-winning Customer Journey Mapping Template.
Transform your customer experience with this FREE 3-part email course and award-winning Customer Journey Mapping Template.
Evolve Beyond Traditional Marketing Funnels
Uncover Customer Questions, Thoughts & Feelings
Kickstart Your End-To-End CX Transformation
Evolve Beyond Traditional Marketing Funnels
Uncover Customer Questions, Thoughts & Feelings
Kickstart Your End-To-End CX Transformation
AUD$149.00
FREE RIGHT NOW
AUD$149.00
NOW COMPLETELY FREE
✓ 3 Part Course
✓ 11Pg Template
✓ 11 Page Template
✓ Free Support Call
✓ 3 Part Course
✓ 11Pg Template
✓ 11 Page Template
✓ Free Support Call
WHAT YOU WILL GAIN FROM THIS COURSE
86% of buyers will pay for a better customer experience!
Superoffice
Evolve beyond funnels to create a holistic experience that drives loyalty.
Gain a bird's eye view of your marketing, sales and operational touchpoints.
Learn how to identify glaring gaps and opportunities.
Step into your customer's shoes to understand their emotions and pains.
Evolve beyond funnels to create a holistic experience that drives loyalty.
Gain a bird's eye view of your marketing, sales and operational touchpoints.
Learn how to identify glaring gaps and opportunities.
Step into your customer's shoes to understand their emotions and pains.
PUT YOUR CUSTOMERS ON A PATH TO CONVERSION
PUT YOUR CUSTOMERS ON A PATH TO CONVERSION
For over a decade, we have used this template to kickstart the transformation of Australia's leading retailers.
Now, we've taken it one step further, crafting an email course that walks you step-by-step through the fundamentals of Customer Journey Mapping.
For over a decade, we have used this template to kickstart the transformation of Australia's leading retailers.
Now, we've taken it one step further, crafting an email course that walks you step-by-step through the fundamentals of Customer Journey Mapping.
AWARD-WINNING TEMPLATE
Unrestricted access to our award-winning customer journey mapping template.
3 FREE WEEKLY EMAIL LESSONS
Break the shackles of 'funnel' based marketing. Market smarter.
HOMEWORK & BONUS RESOURCES
Learn the rapid ideation and brainstorming techniques the professionals use.
ACCOUNTABILITY AND SUPPORT
Weekly accountability reminders and on-demand phone and email support.
AWARD-WINNING TEMPLATE
Unrestricted access to our award-winning customer journey mapping template.
3 FREE WEEKLY EMAIL LESSONS
Break the shackles of 'funnel' based marketing. Market smarter.
HOMEWORK & BONUS RESOURCES
Learn the rapid ideation and brainstorming techniques the professionals use.
ACCOUNTABILITY AND SUPPORT
Weekly accountability reminders and on-demand phone and email support.
JOIN 1,000+ MARKETERS REGULARLY MAPPING THEIR CUSTOMER'S JOURNEY
JOIN 1,000+ MARKETERS REGULARLY MAPPING THEIR CUSTOMER'S JOURNEY
CLIENTS & ALUMNI
HOW THE COURSE WORKS
Learn how to optimise your marketing performance.
LESSON #1
DISCOVER
Evolve Beyond Funnels
Download the template and understand the benefits of the ANCR® model.
LESSON #2
INSIGHT
Gathering Data
Gather the insights necessary to effectively map your Customer's Journey.
LESSON #3
TRANSFORM
Make It Actionable!
Learn how to put all of your findings and insights into action to begin scaling in 90-days.
HOW THE COURSE WORKS
Learn how to optimise your marketing performance.
LESSON #1
DISCOVER
Evolve Beyond Funnels
Download the template and understand the benefits of the ANCR® model.
LESSON #2
INSIGHT
Gathering Data
Gather the insights necessary to effectively map your Customer's Journey.
LESSON #3
TRANSFORM
Make It Actionable!
Learn how to put all of your findings and insights into action to begin scaling in 90-days.
Lachlan Matheson | Boxxd
"I really like the Customer Journey Mapping tool which highlights black holes for brands to work on to create memorable experiences for their customers."
WHAT THE FAQ!
✓ I'm just starting out... Is this right for me?
Our Customer Journey Mapping course has been developed for all skill levels of the marketing spectrum. From small, kickstarters, scale-ups or even enterprise retailers, you're sure to gain insights from this free course.
✓ How do the support calls work?
First, let's tell you how they don't work:
This is not a sales call.
We're passionate about our resources and making them work for everyone. You can reply to your lesson emails for assistance, or use any call to action or contact us form to get in touch to book in a suitable time.
✓ How long do I have to complete this?
We recommend you keep the pace outlined in the course structure. You also have lifetime access to all the resources in this course, so you can complete it at your own rate over and over again!
✓ Who should be involved in this process?
It's always good practice to involve multiple people across all departments in order to get the most out of mapping your customer journey. This same map can be used throughout teams such as Customer Experience, Operations, Marketing, Tech and Customer Service.
✓ How many customer journey maps should I do?
As many as your segments dictate! You can be as broad or as granular with your segments as you like. As with most things, the power is in your segmentation!
Still looking for answers? Feel free to get in touch with our friendly sales team today!
WHAT THE FAQ!
✓ I'm just starting out... Is this right for me?
Our Customer Journey Mapping course has been developed for all skill levels of the marketing spectrum. From small, kickstarters, scale-ups or even enterprise retailers, you're sure to gain insights from this free course.
✓ How do the support calls work?
First, let's tell you how they don't work:
This is not a sales call.
We're passionate about our resources and making them work for everyone. You can reply to your lesson emails for assistance, or use any call to action or contact us form to get in touch to book in a suitable time.
✓ How long do I have to complete this?
We recommend you keep the pace outlined in the course structure. You also have lifetime access to all the resources in this course, so you can complete it at your own rate over and over again!
✓ Who should be involved in this process?
It's always good practice to involve multiple people across all departments in order to get the most out of mapping your customer journey. This same map can be used throughout teams such as Customer Experience, Operations, Marketing, Tech and Customer Service.
✓ How many customer journey maps should I do?
As many as your segments dictate! You can be as broad or as granular with your segments as you like. As with most things, the power is in your segmentation!
Still looking for answers? Feel free to get in touch with our friendly sales team today!
WHO IS MI ACADEMY?
We use Project-Based Training to help CEOs and business leaders build high-performing teams across the areas of marketing performance, customer experience, team alignment and strategic creativity.
Happy, High-Performing Teams
Strengthen team capabilities and confidence
Creative & Strategic Leadership
Cultivate a culture of innovation
Autonomy & Ownership
Give your team direction, not directions
WHAT IS PROJECT-BASED TRAINING?
Project Based Training is a teching method where students learn by actively engaging in real-world, personally meaningful projects.
This means we work with you on projects that may already be on your roadmap or part of your goals. We work together to scope out any roadblocks or missing capabilities. This gives MI Academy the insight required to develop a training roadmap that will both deliver results and upskill your in-house team.
As part of our projects, we leave our clients with best practices and frameworks that help to embed and make use of the knowledge we share. We are fanatical about helping you receive tangible ROI from your training investments.
THE MI ACADEMY DIFFERENCE
THE MI ACADEMY DIFFERENCE
MARKETING PERFORMANCE
Strengthen team capabilities and campaign performance.
CUSTOMER EXPERIENCE (CX)
Amplify customer loyalty with targeted initiatives.
STRATEGIC
CREATIVITY
Unleash the power of creativity and innovation in your team
and organisation.
ORGANISATIONAL ALIGNMENT
Align your team, strategy and organisational goals with proven rituals for happy, high-performing teams.
MARKETING PERFORMANCE
Strengthen team capabilities and campaign performance.
CUSTOMER EXPERIENCE (CX)
Amplify customer loyalty with targeted initiatives.
STRATEGIC CREATIVITY
Unleash the power of creativity and innovation in your team
and organisation.
ORGANISATIONAL ALIGNMENT
Align your team, strategy and organisational goals with proven rituals for happy, high-performing teams.
THE MI ACADEMY DIFFERENCE
MARKETING PERFORMANCE
Strengthen team capabilities and campaign performance.
CUSTOMER EXPERIENCE (CX)
Amplify customer loyalty with targeted initiatives.
STRATEGIC
CREATIVITY
Unleash the power of creativity and innovation in your team
and organisation.
ORGANISATIONAL ALIGNMENT
Align your team, strategy and organisational goals with proven rituals for happy, high-performing teams.