Customer journey template - MI Academy
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Customer journey template

3 FREE LESSONS IN YOUR INBOX WEEKLY

Extroadinary Customer Experience Starts Here!

 

Tune-In and Transform with our award-winning Customer Journey Template and course!

 

  • Evolve beyond marketing funnels

  • Uncover customer questions, thoughts & feelings

  • Kickstart your end-to-end experience transformation

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Extroadinary Customer Experience Starts Here!

3 FREE LESSONS IN YOUR INBOX WEEKLY

Put Your Customers on the Path to Conversion!

 

For over a decade, we have used this template to kickstart the transformation of Australia’s leading retailers.

 

Now, we’ve taken it one step further, crafting an email course that walks you step-by-step through the fundamentals of Customer Journey Mapping.

Award-winning 11-page template

 

3 lessons dropped in your inbox weekly

 

Homework and bonus resources

 

Weekly accountability reminders

 

On-demand phone and email support

Unlike an agency, we believe in skills for life, not just for the life of one campaign.

How the Course Works

 

Understanding Your Customers is as Easy as A-B-C, 1-2-3!

EMAIL #1

Evolve Beyond Funnels

Download the template and understand the ANCR model.

 

EMAIL #2

Thinking, Feeling, Asking

Tune in to your customer’s goals, thoughts and feeling

 

EMAIL #3

Strategies to Transform

A whole lotta knowledge with nowhere to put it?! Fear not – we’ll help you pave your roadmap for transformation.

 

Why Would You Do this Course?

86% of buyers will pay for a better customer experience!

  • Evolve beyond funnels to create a holistic experience that drives loyalty.

  • Gain a bird's eye view of your marketing, sales and operational touchpoints

  • Learn how to identify glaring gaps and opportunities to enhance

  • Step into your customers' shoes to understand emotions and key friction points

The MI Academy Difference

MARKETING PERFORMANCE

MARKETING PERFORMANCE

Strengthen team capabilities and campaign performance.
CUSTOMER EXPERIENCE (CX)

CUSTOMER EXPERIENCE (CX)

Amplify customer loyalty with targeted initiatives.
DESIGN THINKING & INNOVATION

DESIGN THINKING & INNOVATION

Solve complex problems with applied creativity.
ORGANISATIONAL CHANGE

ORGANISATIONAL CHANGE

Align your team, strategy and organisiational goals.

CLIENTS AND ALUMNI

GOT A QUESTION?

GREAT, WE HAVE ANSWERS!

 

…Unless you’re asking, ‘What came first, the chicken or the egg?’ That’s a tough one!

 

Book a 15-minute chat with one of our marketing experts to start transforming your team + receive $150 worth of team process and customer framework resources. 

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