Customer journey template
Extroadinary Customer Experience Starts Here!
Tune-In and Transform with our award-winning Customer Journey Template and course!
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Evolve beyond marketing funnels
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Uncover customer questions, thoughts & feelings
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Kickstart your end-to-end experience transformation
Extroadinary Customer Experience Starts Here!
3 FREE LESSONS IN YOUR INBOX WEEKLY
Put Your Customers on the Path to Conversion!
For over a decade, we have used this template to kickstart the transformation of Australia’s leading retailers.
Now, we’ve taken it one step further, crafting an email course that walks you step-by-step through the fundamentals of Customer Journey Mapping.
Award-winning 11-page template
3 lessons dropped in your inbox weekly
Homework and bonus resources
Weekly accountability reminders
On-demand phone and email support
Unlike an agency, we believe in skills for life, not just for the life of one campaign.
How the Course Works
Understanding Your Customers is as Easy as A-B-C, 1-2-3!
EMAIL #1
Evolve Beyond Funnels
Download the template and understand the ANCR model.
EMAIL #2
Thinking, Feeling, Asking
Tune in to your customer’s goals, thoughts and feeling
EMAIL #3
Strategies to Transform
A whole lotta knowledge with nowhere to put it?! Fear not – we’ll help you pave your roadmap for transformation.
Why Would You Do this Course?
86% of buyers will pay for a better customer experience!
Evolve beyond funnels to create a holistic experience that drives loyalty.
Gain a bird's eye view of your marketing, sales and operational touchpoints
Learn how to identify glaring gaps and opportunities to enhance
Step into your customers' shoes to understand emotions and key friction points
The MI Academy Difference
MARKETING PERFORMANCE |
Strengthen team capabilities and campaign performance. |
CUSTOMER EXPERIENCE (CX) |
Amplify customer loyalty with targeted initiatives. |
DESIGN THINKING & INNOVATION |
Solve complex problems with applied creativity. |
ORGANISATIONAL CHANGE |
Align your team, strategy and organisiational goals. |
CLIENTS AND ALUMNI
GOT A QUESTION?
GREAT, WE HAVE ANSWERS!
…Unless you’re asking, ‘What came first, the chicken or the egg?’ That’s a tough one!
Book a 15-minute chat with one of our marketing experts to start transforming your team + receive $150 worth of team process and customer framework resources.
